Frequently Asked Questions

Once your order ships, you will receive a confirmation email with a tracking number. You can verify the status of your order at any time by visiting our Track Your Order page.

We offer complimentary standard shipping on all orders over $200. For expedited shipping options, please review our Shipping Policy page for rates and estimated delivery times.

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our Concierge team within 1 hour of placing your order. After that window, we cannot guarantee modifications.

We accept returns of unused items in original packaging within 30 days of delivery. Custom or made-to-order pieces are final sale. Please visit our Returns & Refunds page for full details.

Refunds are processed within 5-7 business days of receiving your return at our warehouse. You will see the credit on your original payment method shortly thereafter, depending on your bank's processing time.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.